Senior ipNX Technical Support Engineer at ipNX Nigeria Limited

  IpNX Nigeria Limited · Lagos


  • hotnigeriajobs.com
  • Posted: 5 months ago
  • Expiry: 1 month ago
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DETAILS

 


ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the position below:

Job Title: Senior ipNX Technical Support Engineer

Job ID: 28
Location: Lagos
Department: Network Services Divison
Department: Service Assurance
Function: Technical Support
Reporting to: Service Assurance Manager
Travel Frequency: Seldom

Purpose of the Job (Brief)
  • Provide advanced (2nd) level off-site technical support for all ipNX services:  Data connectivity, Internet services, and Voice services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.  
Expected Key Results
  • Incident Management (Complex/advance Call Resolution)
  • Prompt Response to inbound calls and emails
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports
Educational Qualifications & Functional Skills
  • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering CCNP
  • Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
  • Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
  • Resourceful team player who excels at building trusting relationships with customers and colleagues
  • Innovative problem-solver who can generate workable solutions and resolve complaints.
  • Excellent business communication skills both verbal and written.
Work Experience:
  • Internetworking Voice and Data Advanced VoIP Protocol Analysis andTroubleshooting, TCP/IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
  • A hands-on experience with the following is a must: IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
  • At least 4 years work experience in similar role.
  • Knowledge and experience with network security (IPSec Firewalls) is desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations
Other Requirements:
  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
Application Closing Date
30th April, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online
 
 

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IpNX Nigeria Limited


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ipNX is an information, communications and technology (ICT) company specializing in network connectivity and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.


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